System Status

Real-time health monitoring of all UpGPT services — all systems maintaining 99.9%+ uptime with automatic failover and redundancy.

All Systems Operational

Last checked: 03:27 PM

UpRoute — Voice & SMS AI

UpRoute Voice AI (Pipecat)
Operational
UpRoute SMS Handler (Twilio)
Operational
Maintenance Triage Engine
Operational
Work Order System
Operational
Vendor Dispatch
Operational
Tenant Status Portal
Operational

ARIA — Revenue Intelligence & Automation

Scheduling Engine
Operational
AI Qualification (Claude)
Operational
Calendar Sync
Operational
CRM Integrations
Operational

Shared Infrastructure

SMS Delivery (Twilio)
Operational
Email Delivery (SendGrid)
Operational
Dashboard & Analytics
Operational
Authentication & API
Operational

90-Day Uptime

Average across all services99.96%
UpRoute Voice AI (Pipecat)
99.91%
UpRoute SMS Handler (Twilio)
99.95%
Maintenance Triage Engine
99.97%
Work Order System
99.96%
Vendor Dispatch
99.93%
Tenant Status Portal
99.99%
Scheduling Engine
99.98%
AI Qualification (Claude)
99.92%
Calendar Sync
99.96%
CRM Integrations
99.94%
SMS Delivery (Twilio)
99.95%
Email Delivery (SendGrid)
99.97%
Dashboard & Analytics
99.99%
Authentication & API
99.99%

Recent Incidents

Elevated latency on SMS delivery

Shared
resolved

2026-02-18

Twilio experienced elevated latency in the US-East region for approximately 23 minutes. SMS delivery was delayed but not lost. All messages were delivered successfully. Root cause: Twilio infrastructure maintenance.

UpRoute voice latency spike

UpRoute
resolved

2026-01-30

Voice infrastructure experienced a brief latency spike affecting UpRoute voice calls for approximately 8 minutes. No calls were dropped. Response times returned to sub-second levels after the incident.

Status FAQs

What is 99.9% uptime?

99.9% uptime means UpGPT can be down for a maximum of 43 minutes per month without violating our SLA. We target higher, typically hitting 99.95% or better.

What if a service goes down?

All customers receive automated email notifications within 5 minutes of any service disruption. We post real-time updates on this status page with ETAs and root cause information.

How do you measure uptime?

Third-party monitoring from 4+ geographic regions pings critical endpoints every 60 seconds. Any response outside 200-299 HTTP range counts as downtime.

Do you have a Service Level Agreement (SLA)?

Yes. Enterprise customers have a formal SLA with uptime guarantees and service credits. Contact sales@upgpt.ai for details and current SLA terms.

What happens during planned maintenance?

We schedule maintenance during low-traffic windows (Sunday 2-4am ET) and notify users 5 days in advance. Maintenance typically takes 15-30 minutes with zero data loss.

Can I get historical uptime reports?

Yes. Sign in to your dashboard to view detailed uptime reports, incident timelines, and performance metrics. Enterprise customers receive weekly reports.